Privacy Policy

Last updated: 18 May 2026

This Privacy Policy explains how Al Khaburi Watches, operated by Zuhair Al Khabori Trading LLC, collects, uses, stores, discloses, and protects personal data when customers visit our website, contact us, place an order, request delivery or pickup, ask for support, or use our watch-related services.

This policy is intended to align with the Personal Data Protection Law of the Sultanate of Oman and its implementing requirements. Nothing in this policy is intended to reduce any right available to a customer under applicable law.

1. Who controls your personal data

Controller / Business: Zuhair Al Khabori Trading LLC
Online store brand: Al Khaburi Watches
Commercial Registration: 1368478
Location: Ruwi High Street, Muscat, Sultanate of Oman
Customer Support / WhatsApp: +968 71116925
Email: zuhair_alkhabori_trading@khaburi.com

For the purposes of this policy, “personal data” means information relating to an identified or identifiable natural person.

2. Personal data we may collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity and contact data: name, mobile number, WhatsApp number, email address, billing address, delivery address, and customer communication details.
• Order data: products ordered, order number, purchase date, invoice or receipt details, delivery or pickup information, returns, exchanges, warranty requests, and service history.
• Payment-related data: payment confirmation, transaction status, payment method type, and information received from payment service providers. We do not intentionally store full card numbers on our own systems.
• Customer support data: messages, enquiries, complaint details, photographs or documents shared for product, warranty, delivery, or service support.
• Account data: information used to create or manage a customer account, where customer accounts are enabled.
• Marketing preference data: whether you have opted in or opted out of receiving marketing communications.
• Website and device data: IP address, browser type, device information, cookies, pages viewed, cart activity, approximate location based on technical data, and website usage information.

3. Data we ask customers not to send

Please do not send us unnecessary sensitive personal data, such as civil ID copies, health information, biometric data, children’s data, bank card images, passwords, or private personal documents, unless we specifically request information for a lawful and necessary purpose.

4. Why we process personal data

We may process personal data for the following purposes:

• to receive and process orders;
• to confirm product availability, prices, delivery, pickup, and payment status;
• to arrange delivery, collection, or customer pickup;
• to issue invoices, receipts, and order confirmations;
• to provide customer support by WhatsApp, phone, email, or website communication;
• to handle returns, exchanges, warranty requests, damaged item claims, incorrect item claims, and product/service complaints;
• to provide watch battery replacement and other watch-related support services;
• to manage customer accounts where applicable;
• to protect the website, customers, orders, and business from fraud, misuse, security incidents, or unlawful activity;
• to comply with legal, accounting, tax, consumer protection, recordkeeping, and regulatory obligations;
• to improve our website, customer experience, product range, and service quality;
• to send marketing communications only where we have the required consent or lawful basis.

5. Consent and lawful processing

Where consent is required, we will seek consent in a clear and understandable way. This may include consent given through website forms, checkout selections, marketing opt-in boxes, WhatsApp communication, email communication, or other clear customer action.

You may withdraw consent for optional processing, including marketing communications, by contacting us. Withdrawal of consent does not affect processing that took place before withdrawal and does not prevent processing where we must continue processing for lawful order fulfilment, accounting, warranty, consumer-protection, legal, or dispute-resolution purposes.

6. Marketing communications

We will not send marketing messages by email, SMS, WhatsApp, or similar channels unless we have the required consent or lawful permission. Customers may opt out of marketing communications at any time by using the unsubscribe method provided, replying to the message where appropriate, or contacting us directly.

Transactional messages, such as order updates, delivery coordination, payment confirmation, return handling, warranty support, and service updates, are not marketing messages.

7. Cookies and website analytics

Our website may use cookies and similar technologies to operate the store, remember cart activity, support checkout, improve website performance, understand customer interaction with the website, and support security and fraud prevention.

You may control cookies through your browser settings. Blocking some cookies may affect website functionality, cart operation, checkout, or customer account features.

8. Who we may disclose personal data to

We may disclose personal data where necessary to operate the store, fulfil orders, provide services, or comply with law. This may include disclosure to:

• Shopify, which hosts and operates the e-commerce platform and related store services;
• payment processors and banks, for payment processing and verification;
• delivery providers, couriers, or pickup/delivery support partners;
• IT, hosting, email, analytics, security, and website service providers;
• suppliers, authorised service providers, or technical parties for warranty, repair, inspection, or product support;
• professional advisers, auditors, accountants, insurers, or legal advisers where required;
• government authorities, regulators, courts, law enforcement, or competent authorities where required by law.

We do not sell customer personal data.

9. Shopify and third-party services

Our website is built on Shopify. When you use the website or checkout, Shopify and its related service providers may process personal data to provide e-commerce, checkout, payment, security, fraud prevention, hosting, analytics, and platform services.

Third-party websites or services linked from our website may have their own privacy policies. We are not responsible for the privacy practices of third-party websites that we do not control.

10. International transfers and processing outside Oman

Some service providers, including Shopify and other technology providers, may process or store data outside the Sultanate of Oman. Where personal data is transferred or processed outside Oman, we will seek to ensure that such transfer or processing is connected to a lawful business purpose and subject to appropriate safeguards, service-provider controls, or contractual arrangements.

We will not knowingly transfer personal data in a way that is unlawful or intended to cause harm to the customer.

11. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranty handling, returns, accounting records, legal compliance, consumer protection obligations, dispute resolution, fraud prevention, and business recordkeeping.

Where data is no longer required, we will take reasonable steps to delete, anonymise, restrict, or securely retain it in accordance with applicable requirements and operational needs.

12. Security and confidentiality

We use reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, disclosure, alteration, loss, misuse, or unlawful processing.

No website, messaging channel, payment system, or internet transmission is completely risk-free. Customers should avoid sending sensitive information through insecure channels and should contact us if they believe their order or account information has been misused.

13. Personal data breach

If a personal data breach occurs and notification is required under applicable law, we will take the required steps to assess the breach, reduce harm, notify the competent authority where required, and notify affected individuals where required.

14. Your personal data rights

Subject to applicable law and verification of identity, customers may have the right to:

• withdraw consent to processing where processing is based on consent;
• request access to personal data processed about them;
• request a copy of personal data processed about them;
• request correction, update, or blocking of inaccurate personal data;
• request deletion of personal data where legally available;
• request transfer of personal data to another controller where applicable;
• be informed of a personal data breach where notification is required;
• submit a complaint to the competent authority if they believe their personal data has been processed contrary to applicable law.

Some requests may be refused or limited where the data is required for order fulfilment, legal compliance, accounting, consumer protection, warranty, dispute resolution, fraud prevention, or another lawful purpose.

15. How to make a data request

To exercise a personal data right or ask a privacy question, please contact us:

Customer Support / WhatsApp: +968 71116925
Email: zuhair_alkhabori_trading@khaburi.com

We may ask you to verify your identity before responding to a privacy request.

16. Children’s data

Our website is intended for general retail customers and is not directed at children. We do not knowingly collect children’s personal data without the required guardian consent. If a parent or guardian believes a child has provided personal data to us, they should contact us.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices. The version published on this website will apply from the date it is posted, unless otherwise required by law.

18. Arabic summary

توضح سياسة الخصوصية هذه كيفية قيام متجر Al Khaburi Watches، الذي يتم تشغيله من قبل شركة زهير الخابوري للتجارة ش.م.م، بجمع واستخدام وحفظ وحماية البيانات الشخصية للعملاء عند استخدام الموقع أو تقديم طلب شراء أو التواصل معنا أو طلب خدمة أو دعم.

نستخدم البيانات الشخصية لأغراض تنفيذ الطلبات، التواصل مع العملاء، التوصيل أو الاستلام، الدعم وخدمات الضمان والاسترجاع، الامتثال للمتطلبات القانونية، وحماية الموقع والعملاء من الاحتيال أو سوء الاستخدام.

يحق للعميل، وفقاً للقوانين المعمول بها، طلب الوصول إلى بياناته أو تصحيحها أو تحديثها أو حذفها حيثما يكون ذلك متاحاً قانوناً. ويمكنه التواصل معنا عبر واتساب/خدمة العملاء على الرقم +968 71116925 أو البريد الإلكتروني zuhair_alkhabori_trading@khaburi.com.