Frequently Asked Questions
Frequently Asked Questions
Where is Al Khaburi Watches located?
We are located on Ruwi High Street in Muscat, Sultanate of Oman. Open location on Google Maps.
How can I contact the store?
You can contact us by WhatsApp / Customer Support on +968 71116925 or by email at zuhair_alkhabori_trading@khaburi.com.
Are all products on this website watches?
Yes. This website is for Al Khaburi Watches. Other legacy business lines are not part of this watch website.
Do you sell branded and locally sourced watches?
Yes. We sell selected branded watches as well as clearly identified locally sourced watches from the local Muscat market.
Do you offer watch battery replacement?
Yes. Battery replacement service is available for selected watches. Please contact or visit the store to confirm service availability for your model.
Do you offer delivery?
Local delivery may be arranged within Oman where available. Delivery availability, timing, and charges depend on the customer’s location, order details, courier availability, and order confirmation.
Can I pick up my order from Ruwi?
Pickup may be available from Ruwi High Street, Muscat, subject to order confirmation and store operating hours. Please wait for confirmation that your order is ready before visiting for pickup.
What are the opening hours?
Sunday to Thursday: 09:00–13:00 and 16:00–22:00.
Friday to Saturday: 10:00–13:00 and 16:00–22:00.
What if I receive a defective, damaged, incorrect, or not-as-described item?
Please contact us promptly before using the product. For defective goods, customers may request support within the applicable statutory period under Oman law, provided the defect was not caused by misuse and proof of purchase is available. We may inspect the item and provide the appropriate lawful remedy.
What is the return policy?
Returns and exchanges are handled in accordance with applicable laws and regulations in the Sultanate of Oman and our Returns & Warranty Policy. Non-defective returns or exchanges may be accepted at our discretion, subject to product condition, packaging, accessories, proof of purchase, and applicable law.
What is the warranty policy?
Warranty coverage varies by brand, model, supplier, manufacturer, and warranty documents provided with the watch or confirmed at the time of sale. Statutory consumer rights under Oman law remain unaffected.
What is usually not covered by warranty?
Unless required by law or expressly covered by a valid warranty, warranty support generally does not cover misuse, impact damage, water damage outside the stated rating, normal wear and tear, strap wear, scratches, battery depletion after sale, unauthorised repair, or accidental damage.
Do you collect customer personal data?
Yes. We collect and use customer personal data where needed to process orders, provide delivery or pickup, communicate with customers, handle returns and warranty requests, provide services, protect the website, and comply with legal obligations. Please review our Privacy Policy for more details.
Can I opt out of marketing messages?
Yes. Marketing messages will only be sent where we have the required consent or lawful permission. You may opt out by using the unsubscribe option where available or by contacting us directly.
Who operates Al Khaburi Watches?
Al Khaburi Watches is operated by Zuhair Al Khabori Trading LLC, continuing a family retail legacy from Ruwi High Street, Muscat.
Arabic summary
متجر Al Khaburi Watches موجود في روي هاي ستريت في مسقط، ويمكن التواصل معنا عبر واتساب/خدمة العملاء على الرقم +968 71116925. قد تتوفر خدمة التوصيل داخل سلطنة عمان أو الاستلام من المحل حسب تأكيد الطلب. يتم التعامل مع الاسترجاع والاستبدال والضمان وفقاً للقوانين والأنظمة المعمول بها في سلطنة عمان، مع عدم الإخلال بحقوق المستهلك القانونية.