Terms & Conditions

These Terms & Conditions apply to the use of this website and to purchases made from Al Khaburi Watches, operated by Zuhair Al Khabori Trading LLC in the Sultanate of Oman.

By using this website or placing an order, you agree to these Terms & Conditions. Nothing in these Terms & Conditions is intended to reduce or exclude any statutory right available to consumers under applicable laws and regulations in the Sultanate of Oman.

1. Business information

Trading entity: Zuhair Al Khabori Trading LLC
Online store brand: Al Khaburi Watches
Commercial Registration: 1368478
Location: Ruwi High Street, Muscat, Sultanate of Oman
Customer Support / WhatsApp: +968 71116925
Email: zuhair_alkhabori_trading@khaburi.com

2. Website purpose

This website is operated for the online sale and promotion of selected watches and related watch services. Product availability, descriptions, prices, and service availability may vary depending on stock, supplier information, store operations, and confirmation at the time of order.

3. Product information

We aim to provide accurate product information, including product name, brand, price, availability, images, warranty status where applicable, and relevant product details. Product images are provided for guidance and may vary slightly from the actual item due to lighting, screen settings, packaging updates, or supplier changes.

Customers should review the product page carefully before ordering and contact us before purchase where any detail is unclear, especially for sizing, strap material, water resistance, warranty coverage, condition, or service requirements.

4. Product condition and locally sourced items

Products may include branded watches, supplier-sourced watches, locally sourced watches, and other selected watch-related items. Where an item is pre-owned, used, clearance, imperfect, old stock, missing packaging, or has a known condition issue, we will aim to disclose this clearly on the product page, invoice, or confirmation.

Statutory rights relating to defective, incorrect, unsafe, or misdescribed goods remain unaffected.

5. Prices

Prices are shown in Omani Rial unless stated otherwise. We aim to keep prices accurate and up to date. Prices may change before an order is confirmed. Once an order is accepted, we will handle the order in accordance with the confirmed price, subject to any obvious error, stock issue, or lawful correction.

We do not intentionally charge more than the advertised price. If a pricing error is discovered, we may contact the customer to confirm the correct price or cancel and refund the order where appropriate.

6. Promotions, discounts, and sale items

Any promotion, discount, sale, or special offer is subject to applicable approvals, conditions, stock availability, start and end dates, and any terms stated with the offer.

Sale or discounted items remain subject to statutory consumer protection rights. A discount does not remove the customer’s rights where an item is defective, incorrect, unsafe, or not as described.

7. Orders

Submitting an order through the website does not automatically mean the order has been accepted. An order may require stock confirmation, payment confirmation, customer detail verification, delivery or pickup confirmation, or other operational checks.

We may cancel or refuse an order where:

• the item is out of stock or unavailable;
• there is an obvious price, product, or stock error;
• payment is not completed or cannot be verified;
• the delivery or customer information is incomplete or incorrect;
• the order appears suspicious, abusive, fraudulent, or contrary to applicable law;
• fulfilling the order is not reasonably possible.

Where payment has been received for an order that cannot be fulfilled, we will arrange the appropriate refund.

8. Payment

Available payment methods will be shown during checkout or confirmed directly by the store. Orders may not be processed until payment is completed, confirmed, or otherwise accepted by us.

Customers are responsible for ensuring that the payment information provided is accurate and authorised.

9. Delivery and pickup

Delivery and pickup options may vary depending on customer location, item availability, courier arrangements, store operations, and order confirmation.

Customers are responsible for providing accurate contact details, address information, and delivery instructions. Delays may occur where customer details are incomplete, inaccurate, or where the customer is unavailable to receive the order.

Delivery times, where provided, are estimates unless expressly confirmed otherwise. Risk and responsibility for the item will be handled in accordance with applicable law and the confirmed delivery or pickup arrangement.

10. Invoices and order records

Customers should retain their invoice, receipt, order confirmation, warranty card, and any product documentation. These documents may be required for returns, exchanges, warranty claims, service support, and proof of purchase.

Where required, invoices or purchase documents will include the relevant business and product information in accordance with applicable requirements in Oman.

11. Returns, exchanges, and warranty

Returns, exchanges, and warranty requests are handled according to our Returns & Warranty Policy and applicable consumer protection laws and regulations in the Sultanate of Oman.

For defective goods, customers may have the right to request replacement, return, refund, repair, or another lawful remedy within the applicable statutory period, provided that the defect is not caused by misuse and proof of purchase is available.

Manufacturer, supplier, or store warranty coverage may vary by brand, model, supplier, and warranty documents. Statutory rights remain unaffected.

12. Watch-specific use and care

Watches should be used according to their specifications and care requirements. Customers should avoid exposing watches to impact, chemicals, perfumes, detergents, cosmetics, magnets, excessive heat, steam, or water beyond the stated water-resistance rating.

Water resistance is not the same as waterproofing. If no water-resistance rating is clearly stated, the watch should be treated as not suitable for water exposure.

13. Services

We may offer selected watch services, including battery replacement and related support. Service availability depends on the watch model, condition, parts availability, technician assessment, and store capability.

Services must be performed properly and in accordance with their nature. If a paid service is not performed properly, we will inspect the matter and provide the appropriate lawful remedy, which may include correcting the service, repeating the service, refunding the service charge, or another resolution required by applicable law.

14. Customer responsibilities

Customers are responsible for:

• providing accurate order, contact, delivery, and payment information;
• reviewing product details before placing an order;
• using products according to their specifications and normal intended use;
• keeping invoices, receipts, warranty cards, and product documents;
• notifying us promptly of any defect, damage, incorrect item, or delivery issue;
• returning items for inspection where required.

15. Limitation of liability

We are responsible for obligations that cannot be excluded under applicable law. Nothing in these Terms & Conditions limits consumer rights, statutory remedies, or liability that cannot legally be limited or excluded.

To the extent permitted by law, we are not responsible for indirect losses, losses caused by customer misuse, unauthorised repair, incorrect information provided by the customer, or circumstances outside our reasonable control.

16. Website availability and errors

We aim to keep the website available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or fully up to date. We may correct errors, update content, change product information, or suspend parts of the website where necessary.

17. Intellectual property

Website content, including text, images, design elements, logos, graphics, and layout, belongs to us or is used with permission. Customers may not copy, reproduce, or use website content for commercial purposes without permission.

18. Privacy

Customer information may be used to process orders, provide support, arrange delivery or pickup, handle returns and warranty requests, communicate with customers, and comply with applicable legal obligations. Further details may be provided in our Privacy Policy.

19. Complaints and customer support

Customers are encouraged to contact us first so that we can review and resolve any issue promptly.

Customer Support / WhatsApp: +968 71116925
Email: zuhair_alkhabori_trading@khaburi.com

Customers may also exercise any rights available to them under applicable consumer protection laws and regulations in the Sultanate of Oman.

20. Governing law

These Terms & Conditions are governed by the laws and regulations applicable in the Sultanate of Oman. Any dispute will be handled through the competent authorities or courts in Oman, subject to applicable law.

21. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time. The version published on this website will apply from the date it is posted, unless otherwise required by law.

22. Arabic summary

تنطبق هذه الشروط والأحكام على استخدام هذا الموقع والشراء من متجر الكتروني "Al Khaburi Watches" الذي يتم تشغيله من قبل شركة زهير الخابوري للتجارة ش.م.م في سلطنة عمان. لا تهدف هذه الشروط إلى الانتقاص من أي حقوق مقررة للمستهلك بموجب القوانين والأنظمة المعمول بها في سلطنة عمان. يتم التعامل مع الطلبات والأسعار والتوصيل والاسترجاع والاستبدال والضمان وخدمات الساعات وفقاً للأنظمة المعمول بها، مع احتفاظ العميل بحقوقه القانونية في حال وجود عيب في السلعة أو عدم مطابقتها أو وجود خطأ في الطلب.